Crisp on a Kotisivukamu site
Crisp is a French customer service platform built around a website chat. Email and other message channels can be handled through the same inbox, so it suits a business where several people answer customers.
How it works on Kotisivukamu
A Crisp chat button appears in the corner of the page, on every page or only on chosen ones. The visitor writes their message there, and you reply in Crisp’s app or in the browser. Conversations are stored in Crisp, and Kotisivukamu does not handle them.
Crisp may store data in the visitor’s browser so the conversation carries over from page to page. Whether cookie consent is needed depends on Crisp’s settings, and it is worth checking Crisp’s documentation. If consent is needed, the chat shows once the visitor has accepted cookies.
A chat window is only worth turning on if someone has time to answer it during opening hours. Before asking, agree who answers and set a message in Crisp that says when a reply will come. If the same questions keep coming, it is worth writing the answers into the site’s FAQ section too, where search engines also see them.
Step by step
- Create a Crisp workspace for your site and copy the installation code from Crisp’s settings.
- Give the code to Kamu.
- Set your availability in Crisp and the message shown when nobody is around.
- Check on a phone that the chat button does not cover the page’s own buttons, and send a test message.
Crisp: frequently asked questions
What does Crisp cost?
Crisp bills you directly, and the price depends on the plan. Check the current prices and what the free tier covers on Crisp’s own pages.
Can the chat be shown only on the contact page?
Yes. The chat can be shown on certain pages only, and the other pages then work without it. Tell Kamu which pages should show the chat.
Is a chat worth it for a small business?
Only if someone can answer within a reasonable time. An unanswered chat leaves a worse impression than a clear phone number and a contact form. If the chat is staffed only part of the day, it is worth showing your hours in Crisp.
Try it yourself
Describe your business and the services you already use, and Kamu builds the site in about half an hour. You pay only when you take the site into use on your own domain.
Describe your business