Tidio on a Kotisivukamu site
Tidio is a customer service chat that also offers automatic replies and chatbots. The visitor types into a window in the corner of the page, and the business answers in Tidio’s browser or mobile app.
How it works on Kotisivukamu
Tidio’s chat window is added to the site, using the installation code you get from Tidio’s settings. The window shows in the corner of every page, or only on the pages you choose. Conversations, visitor data and automations live in Tidio and do not pass through Kotisivukamu.
The chat window slows the page down a little, because it is fetched from Tidio. Tidio may also store data in the visitor’s browser. Whether cookie consent is needed depends on Tidio’s settings and the features in use, so it is worth checking Tidio’s documentation. If consent is needed, the chat loads only after it.
Tidio suits, for example, a business selling online whose customers often ask the same questions about delivery or products. Before asking, decide who answers messages and when, and set a message in Tidio for the times when nobody is around. For a small business a visible phone number and a contact form are often a better fit than a chat.
Step by step
- Create a Tidio account and get the installation code from Tidio’s settings.
- Give the code to Kamu and say whether the chat is needed on every page or only some.
- Check on a phone that the chat button does not cover a Book now or Call button.
- Send a test message and make sure the notification arrives where you will notice it.
Tidio: frequently asked questions
What does Tidio cost?
Tidio bills you directly, and the price depends on the plan and the automations used. Check the current prices on Tidio’s own pages.
Is a chat worth having?
Only if someone has time to answer. An unanswered chat leaves a worse impression than a clear phone number and a contact form. For a small business a WhatsApp button is often the lighter option.
Can I use Tidio’s chatbot?
Chatbots and automatic replies are set up in Tidio, and the site needs no changes. Their availability depends on the plan, so it is worth checking on Tidio’s own pages.
Try it yourself
Describe your business and the services you already use, and Kamu builds the site in about half an hour. You pay only when you take the site into use on your own domain.
Describe your business